Thank you for choosing to visit our Online Shop
All purchases directly support the activities of National Museums Scotland 
 

About these terms  
These terms and conditions of sale are applicable to all orders and sale transactions for all books, gifts and other related products available through the NMS Online Shop at URL http://shop.nms.ac.uk   By placing an order for products you agree to be bound by and accept these terms and conditions.
These sales terms do not affect your statutory rights which cannot be waived or limited by contract. 

About us 
The online shop is the sole property of and operated by National Museums Scotland Enterprises Limited, (NMS Enterprises Ltd) a wholly owned subsidiary of National Museums Scotland
Registered address: 31a, Chambers Street, Edinburgh EH1 1JF
Company registration no. SC171820 VAT registration no. 804 6574 27
 
NMS Enterprises Ltd reserves the right to alter these Terms and Conditions without prior notice 
 
Prices and Payment
All prices are in £ sterling and include UK VAT at 20% where applicable. Delivery charges are not included in the prices quoted. Please be aware that payments and indeed your order are not processed immediately. Payment details and your order will be subject to scrutiny by Protx (our credit/debit card security system) and by our staff. We reserve the right to cancel any order if problems or issues arise at this stage of an order. Customers will be notified in any such case.

Methods of Payment
We accept payment by most major credit and debit cards: Visa, Mastercard, Amex, and PayPal.

If you prefer, you can also place an order by any of the following methods:

By Phone – 0131 247 4209 (9:30am to 5:00pm Monday to Friday)
Please ensure you have your credit card details ready

By Post
If you would like to send your order by post, simply print out your completed order before proceeding to payment and send it to the address below. Please include your credit card details, postal order or cheque made payable to NMS Enterprises Ltd and send it to:

NMS Online Shop, NMS Enterprises Ltd, Retail Division, National Museums of Scotland, Chambers Street, Edinburgh. EH1

By Fax - 0131 247 4067
Fax orders can be sent on the above number. Please include your credit card details and a daytime contact telephone number in case of any transmission or legibility problems.

By Email - shoponline@nms.ac.uk 
Please supply a daytime telephone number so that we can contact you about your order and obtain your credit card details. For security reasons please do not transmit details of any credit/ debit card by email

Shipping Costs and Delivery
The total cost of postage and packaging is dependent on the total weight of your order and it's destination. Please see our delivery rates for more information. All orders will be sent by Royal Mail 1st Class post, Parcelforce or Courier which ever is the cheapest and most appropriate method available. We cannot guarantee delivery times but aim to deliver within five working days. Orders that exceed 2Kgs will normally be sent by courier. International orders below 2Kg will be sent by Airmail.

Special Delivery Requirements
If you have any special delivery requirements please contact us by telephone 0131 247 4209, the online contact form or by email shoponline@nms.ac.uk  to discuss arrangements and any additional costs prior to placing your order

Purchasing
All items offered on our website are subject to availability. On completing your order you will receive an email to confirm receipt and details of your order. Your order represents an offer to us to purchase product which is then accepted by us. When your order is ready to be shipped you will be send a second e-mail to confirm that we have accepted your order and that it has been dispatched 

Customs and Excise Duty 
All overseas orders may subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for custom clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Custom policies vary widely from country to country, so you should contact you local Customs office for further information. Additionally, please note that when ordering from NMS Online Shop you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods and may be subject to opening and inspection by Customs authorities.

Security



NMS Enterprises Limited takes online security and customer confidence very seriously.
All card payments are made using SagePay, an independent payment facility which allows credit / debit card transactions to be processed without passing your card details on to us. The NMS Online Shop does not retain, store or have access to customer credit information.

For more information about Protx, please visit the Secure Payment webpage

Returns policy 
NMS Online Shop operate a "no quibbles" return policy. We guarantee to exchange or refund any item that does not meet with your complete satisfaction. All we ask is that the item is returned to us within 14 days, unused and in its original packaging with all original documentation. Simply return the unused item(s) in the condition that you received it in along with details of your name, address, contact telephone number, order number and details of what the problem with the item(s) is and what you would like us to do and we will sort it out for you. Please note that this policy covers only items not used or damaged. NMS Online Shop reserves the right to refuse refund or exchange on any item due to hygiene reasons.

Returns Faulty Goods
If there is a problem with an item sent or it is faulty, please contact us on 0131 247 4209 (UK) or +44 131 247 4209 (Overseas) or email shoponline@nms.ac.uk  and we will discuss the return or replacement of the item.

Data Protection
We operate and are registered as NMS Enterprises Ltd in accordance with current data protection legislation. Our data protection registration number is Z6461843. When you purchase merchandise via our online shop, we only collect information that is necessary in order to process your order. This information may include, but is not limited to, details such as your name, your address.  NMS Enterprises Ltd only retains such information to process any transactions you undertake with us and for internal administration and analysis. We do not sell, rent or trade your personal information to third parties for marketing purposes.

Cancellation
You have the right to cancel your order within seven working days after receiving the goods and return them for a full refund. Please refer to our returns policy for more information. Should you cancel the contract we will then refund you the price you have paid for the goods. It is your responsibility to give notice of your wish to cancel within this cancellation period by email, fax or letter. You are under a duty to take reasonable care of the goods. The goods must be returned in saleable condition at your expense and we would recommend for your own protection that you use a recorded delivery service.