Everyone here at the National Museum of Scotland Shop hopes you will be happy with all your purchases.

If you do wish to cancel and order and return goods, you must contact us within 14 working days of receiving your order.

Goods should be returned in the condition in which they were received, along with copies of relevant order details to:

National Museums Scotland Online Shop
National Museums Scotland Enterprises Ltd
Retail Division
National Museums Scotland
Chambers Street

We will only refund the cost of returning goods to us if products are faulty.

For hygiene reasons, orders for earrings cannot be returned unless faulty.

Returning Faulty Goods

If an item is faulty, please contact us on 0131 247 4404 (UK) / +44 131 247 4404 (overseas) or email and we will discuss arrangements for the return or replacement of the item.


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