Delivery information

Brexit:

There may be import duties and local taxes payable on goods delivered outside the UK. The National Museums Scotland Shop is not responsible for paying these charges.

If you change your mind after placing an order, we will be happy to process a refund upon request, before the order is fulfilled. Please contact shoponline@nms.ac.uk.

General Information:

The cost of postage and packaging is calculated based on the total weight of your order and the shipping destination.  Please see our delivery charges below for more information.

Orders will be sent by Royal Mail 2nd Class Signed for, Parcelforce or other courier, based upon the items ordered and the shipping destination. We endeavour to select the shipping method that ensures an efficient and cost effective delivery.

Orders exceeding 1kg will normally be sent by courier and international orders below 1kg will be sent by Airmail.

Customers will receive a confirmation email/text message once the item is shipped.

If you have any special delivery requirements, or any further questions regarding the information above, please contact us to discuss arrangements and any additional costs prior to placing your order. 

Telephone: +44 (0)131 247 4404 
Email: shoponline@nms.ac.uk

Click and Collect

Our click and collect service is free of charge. Select "Collect from the Museum" at the shipping stage of online checkout to use this service.

Customers will receive two emails; one confirming the order and one confirming that the order is ready for collection. Please collect your order from the selected collection point only once you have received the second email confirming your order is ready for collection. Orders will be processed and ready for collection within 2-4 days. If you do not collect your order within a month of purchase we will process a full refund.

Customers may collect their orders within the Shop's opening hours;
Mon-Sun: 10am-5pm